Refund Policy

In plain English: This policy applies to all Rankure services. It is designed to be fair to both parties.

In plain English: Different services have different refund rules. Here is a clear summary.

Service Type	Refundable	Conditions
GMB Reinstatement	Yes - if no reinstatement	Performance guarantee applies
Monthly Retainers	Partial	Future prepaid months only
Project Work	Partial	Uncompleted milestones only
Ad Spend / Media Budget	No	Paid directly to platforms
Management Fees	Per retainer policy	Monthly terms apply

In plain English: If we do not get your listing reinstated, you do not pay. Simple.

Rankure's Google Business Profile reinstatement service operates on a performance basis.

(a) Successful reinstatement: full service fee is due and non-refundable upon reinstatement.

(b) Unsuccessful reinstatement: no charge, or full refund within ten (10) business days if payment was made in advance.

(c) Continued appeals: where an initial appeal is rejected, Rankure continues at no additional charge through all available appeal routes.

(d) Exclusions: the performance guarantee does not apply where reinstatement is impossible due to: the business failing Google's eligibility requirements; the Client providing materially inaccurate information about their business; or Google permanently disabling the account due to the Client's prior repeated policy violations.

In plain English: Cancel with 30 days notice. The current month is not refundable once work has started. Prepaid future months are always refunded.

Monthly retainer services (including SEO, GBP Management, Reputation Management, Social Media Marketing, Google Ads Management) are governed by the following terms:

(a) Cancellation requires thirty (30) days written notice to sales@rankure.io.

(b) Fees for the current billing period are non-refundable once service delivery has commenced for that period.

(c) Fees prepaid for future billing periods not yet commenced are refundable in full upon cancellation.

(d) Where Rankure fails to deliver the agreed scope without reasonable cause, the Client is entitled to a pro-rata credit for the undelivered portion, applied to the next invoice or refunded if no further services are required.

In plain English: The deposit covers our planning work and is non-refundable once started. Each completed milestone is non-refundable once approved.

One-time project engagements (website design, app development, custom software, and similar) are governed by the following terms:

(a) Deposit - typically fifty percent (50%) of total project fees - is non-refundable once project work has commenced, covering discovery, scoping, design, and initial development.

(b) Milestone payments are non-refundable once the corresponding deliverable has been submitted and approved by the Client.

(c) Client-initiated cancellation: the Client is liable for all fees covering work completed to the cancellation date. Any balance paid in excess of completed work will be refunded within ten (10) business days.

(d) Rankure-initiated cancellation: if Rankure terminates a project without cause, all fees paid will be refunded in full within ten (10) business days.

In plain English: Money paid to Google, Meta, or other platforms cannot be refunded - it goes directly to them. Unspent budgets held by us are always returned.

Media spend paid to or through third-party advertising platforms (including Google Ads, Meta Ads, and others) on the Client's behalf is non-refundable, as such funds are remitted directly to the respective platform and outside Rankure's control. Rankure's management fees for campaign oversight follow the monthly retainer policy.

Where Rankure holds unspent media budget on behalf of a Client and the campaign is cancelled prior to launch, the unspent balance will be returned to the Client within ten (10) business days.

In plain English: If we fall short, tell us. We get 30 days to fix it before any refund obligation applies.

Where a Client believes Rankure has failed to deliver agreed services, the Client must notify Rankure in writing at sales@rankure.io specifying the alleged shortfall. Rankure shall have thirty (30) business days from receipt of notice to cure the failure.

If Rankure fails to cure within this period, the Client is entitled to a pro-rata refund for the undelivered portion of services. No refund obligation arises unless the cure period has elapsed without resolution.

In plain English: Before disputing a charge with your bank, you must contact us first. We resolve almost everything directly.

PRIOR TO INITIATING ANY CHARGEBACK, PAYMENT REVERSAL, OR DISPUTE WITH A PAYMENT PROCESSOR OR FINANCIAL INSTITUTION, the Client is required to: (a) contact Rankure in writing at sales@rankure.io; (b) specify the invoice number, service in question, and grounds for the dispute; and (c) allow Rankure fourteen (14) business days to investigate and respond.

Failure to follow this process constitutes a breach of this Agreement. In the event of a chargeback initiated without following this procedure, Rankure reserves the right to submit all evidence of service delivery to the payment processor and pursue recovery of the full disputed amount together with any associated chargeback fees.

In plain English: If you raise a fraudulent chargeback after receiving our services, we will contest it with full documentation.

Rankure maintains records of all service delivery activities, communications, and deliverables. In the event of a chargeback, Rankure will submit evidence of service delivery, executed agreements, and communications to the relevant payment processor.

Fraudulent or unwarranted chargebacks may be reported to applicable fraud prevention bodies and pursued through civil proceedings under applicable law. Chargeback fees imposed on Rankure by payment processors as a result of an unsuccessful or withdrawn chargeback are the Client's liability.

In plain English: Email us with your invoice number. We respond in 2 days and make a decision within 7 days.

To request a refund, the Client must: (a) email sales@rankure.io with subject line "Refund Request - [Company Name] - Invoice [Number]"; (b) include the invoice number, service description, and grounds for the request.

Rankure will: acknowledge receipt within two (2) business days; provide a written decision within seven (7) business days; process approved refunds within ten (10) business days via the original payment method. Refund decisions are final subject to applicable statutory rights.

In plain English: If an event beyond our control delays delivery - a platform outage, cyberattack, or similar - no refund obligation applies for that period.

In plain English: Nothing in this policy removes any legal rights you have under the law in your country.

Nothing in this Refund Policy limits or excludes any statutory rights the Client may have under applicable law. UK clients retain rights under the Consumer Rights Act 2015 and relevant business-to-business legislation. US clients retain applicable state consumer protection rights. UAE clients retain rights under applicable UAE Federal commercial and consumer law. Where applicable statutory rights provide greater protection than this Policy, those statutory rights prevail.

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