Privacy Policy

Rankure ("we", "us", "our") is a digital marketing agency operating from:

• 1550 Wilson Blvd, Arlington, VA 22209, United States
• Tudor Road, Hayes, London, England, United Kingdom
• Burj Al Salam, Office 16/21, Sheikh Zayed Road, Dubai, UAE

For privacy enquiries, contact us at: sales@rankure.io

We collect information in the following ways:

Information you provide directly:

• Contact forms - name, email, phone number, business details, and message content
• Newsletter sign-ups - email address
• Service enquiries - service type, budget range, and project details

Information collected automatically:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on site
• Referring website or search query
• Device type (desktop, mobile, tablet)

We use Google Analytics 4 and Google Tag Manager to collect and analyse website usage data. This data is anonymised and used solely to improve our website and marketing.

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Send service updates, invoices, and project communications
• Send our newsletter if you have opted in (you can unsubscribe at any time)
• Improve our website, services, and marketing based on usage data
• Comply with our legal and regulatory obligations
• Prevent fraud and protect the security of our systems

We will never sell, rent, or share your personal data with third parties for their own marketing purposes.

For individuals in the European Economic Area (EEA) and United Kingdom, we process your personal data under the following legal bases:

• Contract: Processing necessary to fulfil a contract with you or take steps at your request before entering into a contract
• Legitimate interests: Processing necessary for our legitimate business interests, such as responding to enquiries and improving our services
• Consent: Where you have given us explicit consent, such as newsletter subscriptions
• Legal obligation: Processing required to comply with applicable law

We use the following types of cookies on our website:

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Google Analytics 4 cookies that help us understand how visitors use our site. These are anonymised.
• Marketing cookies: Google Tag Manager may load third-party marketing tags if applicable campaigns are running.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website.

We retain personal data for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry data: 2 years from date of last contact
• Client data: 7 years from end of engagement (for legal and accounting purposes)
• Newsletter subscribers: Until you unsubscribe
• Analytics data: 14 months (Google Analytics default retention)

We do not sell your personal data. We may share data with the following categories of trusted third parties where necessary to deliver our services:

• Google (Analytics, Tag Manager, Ads): Website analytics and advertising
• Email service providers: For sending transactional and marketing emails
• Hosting providers: Hostinger, for website hosting
• Payment processors: For processing invoices (we do not store card data)

All third parties are required to handle your data in accordance with applicable privacy law.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request that we restrict processing of your data
• Portability: Request your data in a portable, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email us at sales@rankure.io. We will respond within 30 days.

Rankure operates from the US, UK, and UAE. If you are located in the EEA or UK, your data may be transferred to and processed in countries outside the EEA/UK, including the United States and UAE.

Where we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the relevant data protection authority.

We take the security of your personal data seriously and implement appropriate technical and organisational measures including:

• SSL/TLS encryption for all data transmitted via our website
• Access controls limiting who can access personal data
• Regular security reviews of our systems and processes

No method of transmission over the internet is 100% secure. If you have concerns about data security, contact us immediately at sales@rankure.io.

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.

For significant changes, we will notify active clients by email.

For any privacy-related questions or to exercise your rights, contact us at:

• Email: sales@rankure.io
• Phone: (844) 677-1981
• Post: 1550 Wilson Blvd, Arlington, VA 22209, USA

If you are in the UK, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

If you are in the EU, you have the right to lodge a complaint with your local data protection authority.