How to check if ChatGPT mentions your business
To check whether ChatGPT mentions your business, ask it the questions your customers ask, with your town in the question, in a temporary chat so your history does not colour the answer. Write down who it names, what it says about them and which websites it cites. Then repeat the same questions in Copilot, Perplexity, Gemini and Google’s AI Mode, and confirm that AI crawlers can reach your site. Rankure runs this check for free.
Listed on Clutch, G2, DesignRush and GoodFirms. Office in Arlington, Virginia.
- Free to do yourselfEvery step on this page
- Same questions monthlySo changes mean something
- Five AI toolsNot just ChatGPT
- Free check from usResults in one business day
When it is worth checking this week
- 1
A new customer says “ChatGPT told me about you”
Or worse, says it told them about someone else. Either way, AI is already part of how people find you.
- 2
Calls slowed while your Google rankings held
Some of the people who used to click now read an AI answer instead, and you cannot see that in your rankings.
- 3
You moved, rebranded or changed your number
AI tools repeat old facts for months when old listings still carry them.
- 4
You have simply never asked
Most owners have not. Ten questions tell you more than any guess.
Step 1: Write the ten questions your customers actually ask
The question decides the answer. “Best plumber” and “who can fix a burst pipe tonight in Tulsa” return different businesses. Write ten across these four kinds, in your customers’ words, each with your town or area.
- 1
Best-of questions (3)
“Who is the best roofer in Plano?” “Top-rated dentist near Arlington, VA.” These are where AI tools compare businesses directly.
- 2
Problem questions (3)
“Who should I call for a furnace that will not light in Columbus?” Customers with an urgent problem rarely type your service name.
- 3
Specific-need questions (2)
“Family dentist in Reno that takes weekend appointments.” Details like hours, insurance or languages filter who gets named.
- 4
Your name (2)
“What do people say about [your business]?” and “Is [your business] any good?” This shows which facts and reviews AI holds about you.
Step 2: Ask in a clean chat, more than once
ChatGPT can draw on your past chats and saved memory, which nudges the answer toward businesses you have asked about before. Use a temporary chat, or a browser where you are signed out, and put the location in the question rather than relying on where your device thinks you are.
Expect the answer to change. AI tools write a fresh answer each time, so one answer is a sample, not a ranking. Ask each question twice, on different days. A business named in both answers is solidly in the picture; one named once is on the edge.
Then ask the same ten questions in Microsoft Copilot, Perplexity, Google Gemini and Google’s AI Mode. They lean on different sources. Copilot draws on Bing, for example, so a business can do well in one tool and be missing from another.
Step 3: Record five things for every answer
A simple spreadsheet is enough. These five columns turn a pile of answers into something you can act on.
| What to record | Why it matters | Example entry |
|---|---|---|
| Named or not | The headline result, per question and per tool | Named, 2nd of 4 |
| Who else was named | Your real AI competitors, which are not always your Google competitors | Two rivals plus a franchise |
| Facts stated about you | Wrong phone, old address or a service you dropped all cost calls | Phone correct, hours wrong |
| Sources cited | The websites AI trusts for your trade and town; you want to be on them | Yelp, a local news list, a rival’s blog |
| Date and tool | So next month’s re-check compares like with like | 2 Nov, ChatGPT, temporary chat |
Example entries are illustrations of the format, not results for any real business.
Step 4: Make sure AI crawlers can read your site
If AI tools cannot read your site, no amount of good content gets you named. OpenAI states that “sites that are opted out of OAI-SearchBot will not be shown in ChatGPT search answers” (OpenAI crawler documentation, checked 2 November 2026).
The block is not always in robots.txt, where most people look. When we checked our own site in October 2026, robots.txt allowed GPTBot but the hosting company was blocking it at the server. Ask whoever runs your site to check the server logs or test the responses for OAI-SearchBot, GPTBot, Bingbot and Googlebot, not just the robots.txt file.
For Google’s AI Overviews and AI Mode, Google says a page “must be indexed and eligible to be shown in Google Search with a snippet,” and that there are no extra technical requirements (Google Search Central, updated 10 December 2025). If your pages are not indexed, fix that first.
Step 5: Look at the numbers Bing and Google already give you
Asking questions shows you what AI says. Two free tools show what actually happened at scale.
Bing Webmaster Tools, AI Performance. Released as a public preview in February 2026, it shows how often your pages were cited in Copilot and Bing’s AI answers, which pages were cited, and the “grounding queries” AI used to find them. It does not show clicks (Koozai, 13 February 2026). If you have never added your site to Bing Webmaster Tools, this alone is a reason to.
Google Search Console. Google counts appearances in AI Overviews and AI Mode inside the normal Performance report under “Web,” not as a separate line. You will not see an “AI” filter; you will see the impressions mixed in with everything else.
What your results are telling you
Most businesses land in one of these four. Each has a different first fix.
- Named, with the right detailsGood. Protect it: keep your Google profile, site and main directories matching, and re-check monthly.
- Named, with the wrong detailsAI is repeating an old listing. Find which source carries the old phone or address and correct it there, then on every directory.
- Not named, competitors namedLook at the sources cited. If they are review sites, local lists or directories you are missing from, that is your gap. See why AI mentions competitors.
- Nobody named, only directoriesAI is sending people to Yelp or Angi instead of to businesses. Strong, complete listings there are your fastest way in.
Want the check done for you?
Free. We run the questions across the main AI tools and send you the answers, the sources and the gaps.
- Who AI names for your service and area
- Which sources it cites, and whether you appear on them
- Whether AI crawlers can reach your site at all
Rather talk first? (844) 677-1981
Rather we ran the check for you?
Send your website and your main service and area. Within one business day you get the questions we asked, who was named, which sources were cited, and whether AI crawlers can reach your site.
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Prices and facts verified · Reviewed by the Rankure team · Next review February 2027
Questions owners ask about AI visibility
How do I know if ChatGPT recommends my business?
Why does ChatGPT give a different answer every time?
Can I pay ChatGPT to recommend my business?
How often should I check?
Where can I see how often AI cites my website?
What should I do if AI is not naming my business?
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